If you are not feeling well,

avoid common areas

and contact the reception

Safeguard your room key-card at all times

Do not leave the key-card in the room. If your key-card is lost or stolen, report it to reception immediately. Please make sure your bedroom door is locked and doors to patios or balconies are secured before retiring or leaving the room.

Do not keep loose valuables in the room

The hotel cannot accept responsibility for the loss of any valuables.

We advise all our guests to use the safety deposit boxes that are available in your room. 

Do not leave any valuables inside parked cars.

Lost & Found

For lost property, please contact the reception.

Accidents & Emergencies

Please report any accidents to reception, where there are basic first aid kits available.

Doctor & Chemist

There is a 24 hour on call doctor available via reception.

There is a chemist situated in Pefkos, see reception for directions and opening hours.

Swimming Pool

You are advised to always use caution when swimming and we respectfully remind you that it is very dangerous to swim after eating or drinking. Remember that swimming is undertaken at your own risk.

Please note that pools have depth markings. Also note that diving is not permitted. The use of the pools is at your own risk. There are no lifeguards on duty.

Children must be supervised at all times when using the swimming pools.

Sunbeds and umbrellas are available free of charge around all our swimming pools.

You are kindly requested not to leave clothing or other items

on the sunbeds in order to reserve them before 08.00 in the morning,

or while you are not in the hotel.

Sunbeds and umbrellas on the beach have an extra charge.

The swimming pools are open from 10.00 – 18.00. Please do not use the pools after 18.00, as our staff will clean the pools with chemicals.

Water

Tap water here in Pefkos is drinkable, but due to its high mineral content it may upset some stomachs. Bottled spring water is available at all bars, restaurants and at our supermarket.

When preparing to take a shower, please check the water temperature as it can sometimes be very hot.

Lifts

For safety reasons, please do not allow children under 12 years of age to use lifts without the supervision of an adult.

Fire Safety

 In case of an emergency, please see the safety precautions on the back of your room door.

In the event of a fire

  DO NOT USE THE ELEVATORS.

Voltage

All our outlets are 220 volts. 2-pin plug adapters are available in our supermarket.

We want you to enjoy your stay with us, but unfortunately accidents & illnesses can occur during your holiday.

We would like to assure our guests that our staff are available 24 hours a day to assist in any way they can.

Should you have an accident whilst staying with us, please report it to Reception as soon as possible.

We have basic First Aid kits available, and if necessary, a doctor on call 24 hours a day.

While many travelers react sensitively to climate change, time change and unusual food, 

others experience stomach troubles simply due to the travel preparations and the journey itself.

Give yourself a rest for the first few days so that your body can adjust itself to the new circumstances.

Always wash your hands after going to the toilet and before handling food & drink. 

Wash hands thoroughly with liquid soap and warm water and dry afterwards. Do not share towels. 

Use Anti-bacterial soaps & liquids where possible.

Always drink bottled water, and always use bottled water for washing food and cleaning your teeth.

Be careful to stay hydrated – make sure you drink plenty of water during the day,

try not to drink too much alcohol/tea/coffee, as these can actually dehydrate you.

Take care in the sun – especially children - It is far too easy to get carried away 

and forget about protecting yourself from the sun.

Reapply sun cream every two hours, and always after swimming. 

Wearing a hat can help prevent sunstroke, sun creams and clothing can prevent burning.

Avoid eating too many meals with fatty ingredients and/or a lot of sugar. 

Do not mix eating and drinking alcohol all the time, give your stomach a rest once in a while.

Use an insect repellent if you are prone to insect bites and cover arms and legs where possible.

It is not recommended to have your air conditioning lower than 23°C 

and do not stay with an overheated body in strong air-conditioned rooms.

Take care when in the vicinity of stray cats / dogs and other animals.

In the event of a bite or scratch form an animal, clean the wound as quickly as possible (preferably with alcohol) 

and seek medical attention.

If you are taking part in any hazardous sports, for example water sports or scuba diving, 

always check that your insurance policy covers you in the event of an accident. 

Remember that you must always allow 24hours between your dive and your flight.

If you fall ill during your stay with us, please inform Reception immediately.

A doctor is on call 24 hours a day. 

If you do need any medical attention during your holiday, 

it is advisable to keep all receipts and documentation where possible, 

to help with any subsequent insurance claim.

Note: A rumble in the stomach is not always an indication of diarrhoea. 

Doctors only talk about diarrhea when somebody passes stools more than 3 times a day, 

thus gauging if it is diarrhea has more to do with its consistency along with its form. 

Acute diarrhea, which can occur during a holiday, 

is mostly a protective reaction of the body to changes in climate/diet.

In the case of a Sickness & Diarrhea virus, do try and look after yourself in your room.

 Please do not use the pool(s), public areas or attend family/social gatherings until you have been free of symptoms for 48 hours (Room service can be provided during restaurant opening hours so that you can dine in your room).

  You are still infectious, even if your symptoms have stopped.  

Our housekeeping staff can also ‘deep clean’ your room, removing dirty sheets/towels, 

as well as cleaning bathrooms and bleaching/sanitising the area.

While recovering from a case of sickness, be careful what foods you re-introduce to your diet. 

Try and eat as plain/dry food as possible, grilled chicken, boiled rice, dry toast/crackers. 

Avoid dairy foods, fried foods, spicy foods and sauces, including ketchup & mayonnaise, 

for the first 48 hours whilst your digestive system recovers.